Frequently asked questions
How do you pronounce TRXio?
Don't worry, we get this a lot. It's pronouced, "Tracks-eye-oh". The method of our naming madness to provide tracking for your "Ins" and "Outs". It is not the prettiest name but it is the shortest name we could find a URL for.
How long does it take to get up and running with TRXio?
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How many users can access TRXio at one time?
There is no limit to the number of users who can access the TRXio system at one time. All you have to do is set the users up with their own credentials. Each TRXio team license includes one Administrator User and 4 additional users that can be assigned the same or different access levels by user.
Is there training that works with different learning styles?
There are many ways to learn TRXio!
First, every new account comes with two hours of complimentary virtual training.
From there, we offer a suite of options depending on your learning style:
For visual learners, we offer a full library of "How To" videos on the website and even more on our support portal.
For the written word learners; we have a support portal with pages and pages of written directions, explanations and other workflow examples for your review.
How staff members can be trained as part of the TRXio roll-out process?
We can train as many or as few users as you wish as part of an hour-long video conference session. We have been doing Zoom conference calls for years so if they can see the screen share, they will be able to learn.
Commonly any more than an hour at a time can be lost and we have found that multiple sessions allow for the most absorbtion of the platform. Documentation is always available on our support portal.
How do I manage upgrades?
TRXio is a cloud-based platform and as a result, upgrades are automatically pushed. Most of the time, users can simply refresh the browser page or log out then log back in to see the updates. TRXio is designed to work on the latest version of Google Chrome. From time to time the browser will need to be updated and in some cases the cache cleared.
Is the QR code solution included in the cost?
Yes! The LiveQR codes are included in the platform license up to 1 million LiveQR codes per year. Beyond that quantity we have very aggressive tiered pricing to match your needs.
Is TRXio compatible with QuickBooks?
Yes! TRXio supports connections with most versions of QuickBooks desktop 2016 and newer. (Pro, Contractor, Enterprise, etc.)
In 2018, QuickBooks Online is now an option as well. Integration functions are similar to the desktop version but there can be differences to be aware of. For more information please review our integrations pages at:
TRXio can also connect with 300+ common business software platforms through Zapier and our Restful API. Check out our Integrations page to learn more.