Frequently asked questions

How do you pronounce TRXio?


Don't worry, we get this a lot. It's pronouced, "Tracks-eye-oh". The method of our naming madness to provide tracking for your "Ins" and "Outs". It is not the prettiest name but it is the shortest name we could find a URL for. To learn more about the TRXio name, Click here to read more about it.




How long does it take to get up and running with TRXio?


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How many users can access TRXio at one time?


There is no limit to the number of users who can access the TRXio system at one time. All you have to do is set the users up with their own credentials. Each TRXio team license includes one Administrator User and 4 additional users that can be assigned the same or different access levels by user.




Is there training that works with different learning styles?


There are many ways to learn TRXio!
First, every new account comes with two hours of complimentary virtual training.

From there, we offer a suite of options depending on your learning style:

For visual learners, we offer a full library of "How To" videos on the website and even more on our support portal.

For the written word learners; we have a support portal with pages and pages of written directions, explanations and other workflow examples for your review. More of a hands-on learner? We offer one-on-one or one-to-many training options by remote means and in-person training events. Contact at support@cairnstack.com or by phone at: 303-862-3000 for more information. Finally, for those who like to talk to a real knowledgeable English speaking person; We have a full support staff that is available during normal US based business hours (7am - 5pm MT) and beyond with enhanced service level agreements. Just send us an email and we will be there for you.




How staff members can be trained as part of the TRXio roll-out process?


We can train as many or as few users as you wish as part of an hour-long video conference session. We have been doing Zoom conference calls for years so if they can see the screen share, they will be able to learn.
Commonly any more than an hour at a time can be lost and we have found that multiple sessions allow for the most absorbtion of the platform. Documentation is always available on our support portal.
Down the road, the process of adding new employees can be difficult for the exiting employee to effectively train the replacement. For this reason, when the transfer of knowledge has not been as thorough management would prefer. We understand this fact of life and as a result offer paid one-on-one training sessions.
We focus the training on the user specific workflows you suggest. New employee's can expect to learn 90% of their day-to-day functionality on "their" portion of the platform in about an hour.




How do I manage upgrades?


TRXio is a cloud-based platform and as a result, upgrades are automatically pushed. Most of the time, users can simply refresh the browser page or log out then log back in to see the updates. TRXio is designed to work on the latest version of Google Chrome. From time to time the browser will need to be updated and in some cases the cache cleared.




Is the QR code solution included in the cost?


Yes! The LiveQR codes are included in the platform license up to 1 million LiveQR codes per year. Beyond that quantity we have very aggressive tiered pricing to match your needs.




Is TRXio compatible with QuickBooks?


Yes! TRXio supports connections with most versions of QuickBooks desktop 2016 and newer. (Pro, Contractor, Enterprise, etc.)

In 2018, QuickBooks Online is now an option as well. Integration functions are similar to the desktop version but there can be differences to be aware of. For more information please review our integrations pages at:

TRXio can also connect with 300+ common business software platforms through Zapier and our Restful API. Check out our Integrations page to learn more.





Frequently Asked Questions.

About Us

Cairnstack Software provides cloud-based track and trace systems to help SMB's, to enterprise-level organizations to monitor products, people, and processes.

 

We proudly offer and support TRXio, PTIPrint, MorTrack, and Bi4Ci software platforms. 

Designed, built and fully supported in Denver Colorado

 

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