Frequently asked questions
How do I access MorTrack?
MorTrack can be accessed through Google Chrome on any internet-connected laptop or desktop computer, and via the MorTrack app on iPad OS or Android tablets with screen sizes of 7" or larger.
The MorTrack app can be downloaded through the Apple Store and Google Play Store.
Is there a limit to how many decedents I can track?
There is no limit to the number of decedents whose information can be stored in MorTrack.
MorTrack is built on a robust platform designed and tested to handle millions of units tracked per year.
Is there a user limit?
No. We can support all sizes of organizations and scale to meet your business needs.
like any system there are theoretical limits to the amount of users that "make sense" to access the same user interface at a time. However, we have found that one license can easily visually manage more than 20-25 active drivers at at time. Any more and the mapping gets confusing as you run out of colors to distinguish between vehicle icons. So that is why there is a way to silo by region, area or driver groups with secondary network attached licenses.
Can I use the app on my Smartphone?
Yes you can!
Although for the most user friendly experience. We suggest using a tablet when in the field, and a desktop or laptop to manage the dispatch process most efficiently.
What kind of customer support is provided?
As much as you need!
We offer FREE Colorado based human beings that speak English as a first language to offer chat and phone support and Video conference "Zoom" style training sessions.
There is also a wealth of information in the support area with videos, documents and how-to's to learn the workflows.
Want to see for yourself? Call us now at 303-862-3000, then press the selection for support.
Do you offer a free Trial or a Pilot program?
Get in touch with our helpful sales representatives to get set up with a full featured demo account today!
Is MorTrack HIPAA compliant
It can be, Depending on your business size, scope, and regional regulations, you can elect to license your account on a fully HIPAA compliant hosted server for an additional yearly fee.
Additional fees apply for BAA agreements, compliance settings and setup. Please contact our support or sales department for more info and associated costs.
How will MorTrack work with my current answering service?
If your answering service will allow it, MorTrack can have the information collected by your answering service pushed into your account automatically then immediately alert your dispatcher.
Send us your answering services contact. We will reach out to them for you to make the API connections so it is as smooth of a transition as possible.